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IT Service Management (ITSM)

It is far more difficult to develop processes that are simple, well understood, and easily followed than to define processes that simply meet basic requirements.

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The Configuration Management Database is the foundation of an Information Technology Service Management (ITSM) enterprise solution. Many organizations do not have a formal or rigorously maintained Configuration Management Database (CMDB), or their CMDB data is incomplete, inaccurate, or out of date. A CMDB that contains incomplete or inaccurate configuration items (CIs) and asset data can render the IT Service Management function ineffective. The absence of a centralized definitive source of reliable and accurate CI and asset data can result in many problems.

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Defining, implementing, managing, and measuring the quality and performance of enterprise services in a multi-vendor government environment can be a challenge. In the absence of well-defined services and agreed-upon service levels with clearly identified service dependencies and owners, service providers will typically blame one another for degradations in service and missed Service Level Agreements (SLAs).

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Mobility Engineering and Management

Mobile Device Management (MDM) implementation solutions within commercial enterprises and Government Agencies

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Security Engineering and Management

G2SF was referenced in an article in the August release of CIO Review Magazine.

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IT Engineering and Integration