Achieving operational excellence in the management and delivery of services

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IT Service Management (ITSM)

G2SF provides end-to-end enterprise-wide IT Service Management (ITSM) solutions that help institutionalize a service-centric operating model that aligns technology with mission objectives, eliminates operational inefficiencies, improves service, and reduces costs.

ITSM Services:

  • Baseline ITSM maturity assessment and strategy formulation
  • ITSM software requirements definition, evaluation, selection, implementation, integration, and ongoing management
  • Business process definition, design, implementation, and reengineering
  • Tool, process, and business function integration
  • IT service (help) desk consolidation, support, and management
  • IT organizational change management
  • IT service design, definition, costing, and automated cataloging
  • Asset security and management
  • Data normalization and configuration management data base (CMDB) design, development, integration, and management
  • Enterprise ITSM platform integration and enhancement
  • ITSM education and certification training

Trusted IT solutions designed for mission success