G2SF is a Government-focused IT Service Management (ITSM) consultancy whose leadership has more than a decade of practical experience assessing, planning, educating, implementing, managing and improving Information Technology Infrastructure Library (ITIL®) processes and ISO/IEC 20000 standards within large, complex, global, Government IT (network) environments, including Civilian, Defense, and Intelligence communities. The company’s Service and Program Management expertise is coupled with a strong underlying technical capability in Networking Management, Data Center Management, and Enterprise Application support. Although the company provides a variety of ITSM and technical services to meet the unique needs of our clients, the following catalog of services represents G2SF’s core competencies.
Service Offering | Service Offering Summary | Sample Key Deliverables |
|---|---|---|
ConsultingServices |
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| ITSM Datacenter Consolidation | Definition, design, and implementation of an ITIL/ISO 20000 based service management framework to standardize the delivery and support of core data center services (network connectivity, storage, application hosting, servers, security, backup, DR) | Implementation and management plan |
| ITSM Service (Help) Desk Consolidation | Definition, design, implementation and management of an enterprise solution to consolidate or centralize multiple service (help) desks in accordance with ITIL/ISO 20000 processes and standards | Implementation and management plan |
| ITSM Cloud Solutions | Identification of IT Service Management (ITSM) considerations and proposed modifications to accommodate the delivery and support of services within a cloud environment | -Assessment report -Implementation plan |
| ITSM Enterprise Baseline Assessment | Enterprise –wide ITSM baseline assessment of an IT organization’s existing people, processes, technologies and organizational infrastructure as compared to ITIL/ISO 20000 standards and best practices | - Survey Results - Gap Analysis - Observations - Recommendations - Preliminary Plan/Road Map |
| ITSM Enterprise Strategic Planning and Solutions | Identification and development of service management vision, strategies, initiatives, projects, resources, skills, constraints, risks, schedules, and costs required to achieve the vision | ITSM Master Implementation Plan |
| ITSM Enterprise Project Management Office (PMO)/Governance | Definition, development and implementation of IT Service Management to include PMO charter, roles/responsibilities definitions, organizational scope/structure, resource and funding requirements, master planning, authorities, performance metrics | Fully functional Enterprise ITSM PMO |
| ITSM Process [Re]Engineering and Integration | Core ITIL process requirements definition, design, development, implementation, integration, metrics, and ongoing improvement plans | -Workflow diagrams -Process guide(s) -Metrics -Operational training |
| ITSM Process Operations and Management | Day to day operational/managemen support of core ITIL processes and functions | Process Managers such as Help Desk, Configuration, Incident, Problem, etc. |
| ITSM Metrics & Measurement | Identification, definition, implementation, tracking and reporting of meaningful performance metrics and measures | Key ITSM measures, metrics, and reports/dashboard |
| ITSM Continuous Improvement | Identification and implementation of specific action items necessary to increase service /process management maturity and improve overall service quality | Service Improvement Plan (SIP) |
| ITSM Advisory Services | General ITSM programmatic oversight and guidance of managed services contracts/initiatives | -Observations -Corrective actions -SIP |
Enterprise Application Services |
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| Process and Infrastructure Management Application Integration | Requirements definition, design, workflow, documentation, implementation and integration of core ITIL processes within enterprise applications such as Remedy, Tivoli, Service Center, Unicenter and other mid tier platforms (e.g. Heat, Front Range, Service Now, etc) | Software modules that are properly configured within the tool suite that complement existing processes |
Education Services |
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| ITSM Simulation (classroom) | 4 hour facilitator lead session that demonstrates the benefits of adopting IT service management best practices by simulating the real world challenges associated with managing the IT infrastructure G2SF ITIL® Simulation | Experiential learning of ITSM challenges and best practices relevant to the participant organizations |
| ITIL V3 Foundation Certification (classroom) | 3 day instructor led ITIL V3 certification training and exam ITIL® v3 Foundation Course | -Student Guide -Classroom instruction -Certification Exam |
| ITIL V3 Awareness Training (classroom) | ½ - 1 day presenter led awareness training that provides an overview of ITIL, ITSM and the benefits of implementing ITSM processes and standards ITIL® v3 Awareness Course | -Student guide -Classroom instruction |
| ISO/IEC 20000 Training (classroom) | 3-day interactive workshop covers the ISO/IEC 20000 standards (part 1 and 2) and provides guidance to consultants in understanding, interpreting and using the international standard for IT Service Management. Exam included ISO/IEC 20000 for Consultants + Certification Examination Achieving ISO/IEC 20000 Certification | -Student Guide -Classroom instruction -Certification Exam |
| COBIT Foundations (classroom) | 2 day course addresses the benefits of a sound IT governance framework and explains how to realize effective IT governance using the COBIT best practices framework. It explains the COBIT framework using practical examples and a case-study-driven approach. It also addresses all other components of the COBIT toolkit, such as the assurance guide and management guidelines. The course helps professionals understand how to use COBIT in a logical and understandable way and validates this knowledge using an interactive approach. The course includes an exam preparation module, preparing participants to take on the COBIT Foundation exam COBIT Foundation e-Learning Course v4.1 | -Student Guide -Classroom instruction -Certification Exam |
| COBIT Awareness (classroom) | 2-hour introductory training course that addresses the importance of IT governance and the need for an IT control framework. The course introduces and explains COBIT at a high level as a best practice framework for IT governance. Users learn how COBIT provides good practices across a domain and process framework that presents activities in a manageable and logical structure. In addition, the course provides information on how COBIT is related to other frameworks, such as ITIL, ISO/IEC 17799, and COSO COBIT Awareness e-Learning Course v4.1 | -Student guide -Classroom instruction |
| Six Sigma Green Belt Training (classroom) | 3-5 Day instructor led class that provides students with the tools, techniques, and information necessary to successfully pass the Six Sigma Green Belt exam and leverage Six Sigma methodologies for problem resolution and continuous improvements Six Sigma Green Belt Training and Certification | -Student guide -Classroom instruction -Certification Exam |
| ISO/IEC 20000 Consultant | This interactive workshop leading to the ISO/IEC 20000 Consultants Examination is designed to provide a basic level of knowledge in the BS 15000 IT Service Management (ITSM) standard and its application. It is aimed at practicing IT Consultants who wish to assist organizations to prepare for certification under the itSMF’s BS 15000 Certification Scheme. ISO/IEC 20000 Consultant | Required reference material for the class will be made available by the training organizer for students during the classroom training |
| Achieving ISO/IEC 20000 Certification | Achieving ISO/IEC 20000 certification is an intensive case-study-oriented 2 day workshop. The workshop is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to have a better understanding of what the implementation encompasses. Achieving ISO/IEC 20000 Certification | -Student Guide -Classroom instruction -Certification Exam |
| ISO/IEC 20000 Service Quality Management Foundation | ISO/IEC 20000 is the world’s first Service Management process standard which is internationally recognized through the ISO certification scheme. The standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. ISO/IEC 20000 Service Quality Management Foundation | -Student Guide -Classroom instruction |
| ITIL® v3 Foundations eLearning | This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3. This PREMIUM course comes with exclusive features, such as the scenario-based training approach, a Quick Reference Card, and a First Aid Kit. ITIL® v3 Foundations eLearning | -Student Guide -Classroom instruction -Quick Reference Card |