This session focuses on demonstrating Information Technology Infrastructure Library (ITIL®) based best practices through a “Real Life” simulation.
Description
- This 1/2 day session consists of 10 percent discussion and 90 percent hands-on activities and experiential learning
- This session focuses on experiencing the consequences and benefits of implementing ITIL based best practices in support of a business or mission
- This course can be combined with any ITIL ® program or offered as a standalone
Audience
- Anyone wanting to experience the practical application of ITIL and IT Service Management best practices in a simulated environment
- Members of the same organization that could benefit from working together to achieve common goals using ITIL as a service management framework
Prerequisites
- No prerequisites are required to participate in this session
Objectives
- Grasp the ITIL® Best Practices Concept
- What are the critical components of Best Practices?
- What are the necessary process interactions and key enablers
- How ITIL® concepts relate to real life scenarios
- What are the fundamental relationships between ITIL® Service Delivery and Service Support processes
- Understand the parallel between ITSM and Real Life Best Practices
- Provides information that be used to assess how ITIL® Best Practices can contribute to their organization
- Promote people and group interaction
- Offers participants an opportunity to work in teams defining and simulating real-life “Best Practice” processes (input/output, activities, etc.)
- Offers participants an equal opportunity to learn and interact (team learning and team building) in defining process content and integration
- Provides participants with valuable information that can be applied to their environments
- Defining individual process goals, objectives and activities
- Understand the necessary process inputs, outputs and integration points
- Establish the necessary process measurements
