Syllabus

G2SF ITIL® Simulation

This session focuses on demonstrating Information Technology Infrastructure Library (ITIL®) based best practices through a “Real Life” simulation.

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ISO/IEC 20000 for Consultants + Certification Examination

This interactive workshop leading to the ISO/IEC 20000 Consultants Examination is designed to provide a basic level of knowledge in the BS 15000 IT Service Management (ITSM) standard and its application.

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Achieving ISO/IEC 20000 Certification

Achieving ISO/IEC 20000 certification is an intensive case-study-oriented 2 day workshop. The workshop is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to have a better understanding of what the implementation encompasses.

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ISO/IEC 20000 Service Quality Management Foundation

ISO/IEC 20000 is the world’s first Service Management process standard which is internationally recognized through the ISO certification scheme. The standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements.

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ITIL® v3 Foundation Course

This exciting and dynamic 3-day course introduces learners to the lifecycle of managing Information Technology (IT) services as they relate to business expectations.

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ITIL® v3 Awareness Course

This ½-day (or optional 1-day) v3 Awareness Course provides learners with the unique opportunity to receive an introduction to the concepts of the Information Technology Infrastructure Library (ITIL®) and IT Service Management (ITSM).

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Six Sigma Green Belt Training and Certification

To provide students with the tools, techniques, and information necessary to successfully pass the exam and leverage Six Sigma methodologies for problem resolution and continuous improvements.

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ITIL® v3 Foundations eLearning

This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3. This PREMIUM course comes with exclusive features, such as the scenario-based training approach, a Quick Reference Card, and a First Aid Kit.

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COBIT Awareness e-Learning Course v4.1

G2SF’s COBIT Awareness course is a 2-hour, introductory training course that addresses the importance of IT governance and the need for an IT control framework. The course introduces and explains COBIT at a high level as a best practice framework for IT governance.

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COBIT Foundation e-Learning Course v4.1

G2SF’s COBIT Foundation course is an online, self-paced, interactive training course. The COBIT Foundation course helps IT, audit, risk, and compliance professionals master COBIT at a foundation level.

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ISO/IEC 20000 Consultant

This interactive workshop leading to the ISO/IEC 20000 Consultants Examination is designed to provide a basic level of knowledge in the BS 15000 IT Service Management (ITSM) standard and its application. It is aimed at practicing IT Consultants who wish to assist organizations to prepare for certification under the itSMF’s BS 15000 Certification Scheme. The course covers the interpretation and application of the BS 15000 standard and enables consultants to develop the Service Management capability of an organization and assess its readiness for certification within the itSMF’s BS 15000 Certification Scheme. Internal auditors involved in preparing an organization for BS 15000 Certification may find this course more appropriate than the Auditor course.

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