ITIL® v3 Foundations eLearning


Course Description:

ITpreneurs’ ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, the learners will attend conference sessions hosted by two ITIL Experts, who will explain the foundations of ITIL v3. As part of the learner’s stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge.

This course has been created while keeping in mind the requirements of today’s learners — those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning.

This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3. This PREMIUM course comes with exclusive features, such as the scenario-based training approach, a Quick Reference Card, and a First Aid Kit.

The ITIL v3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.

Audience:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.

Learning Objectives:

At the end of this course, learners will be able to:

    • Identify the key principles and concepts of IT Service Management.
    • Identify the benefits of implementing ITIL in an organization.
    • Identify Service Management processes and understand how they map to the Service Lifecycle.
    • Identify the basic concepts and definitions related to the Service Lifecycle.
    • Identify the activities and roles involved with the Service Lifecycle.
    • Identify the relationships among the components of the Service Lifecycle and understand how they map to other components.
    • Identify the factors that affect the effectiveness of the Service Lifecycle.

Course Organizational Logistics:

Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection.

Prerequisites:

None, although a familiarity with IT Service Delivery will be beneficial.

Course Student Material:

Learners will be able to print various components of this course, along with a Quick Reference Card and a First Aid Kit.

There are no direct reference materials required for this course; however the student does have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by ITpreneurs, but is intended as a reference list for students in consideration for supplemental material:

  • The Official Introduction to the ITIL® Service Lifecycle (ISBN: 9780113310616)
  • Passing Your ITIL® Foundation Exam Book (ISBN: 9780113310791)
  • IT Service Management based on ITIL® V3: A Pocket Guide (ISBN: 9789087531027)
  • Foundations of IT Service Management Based on ITIL® V3 (ISBN: 9789087530570)

ITIL® v3 Key Element Guides:

  • Service Strategy (ISBN: 9780113310708)
  • Service Design (ISBN: 9780113310715)
  • Service Transition (ISBN: 9780113310722)
  • Service Operation (ISBN: 9780113310739)
  • Continual Service Improvement (ISBN: 9780113310746)

Some of these books are also available as electronic .pdf and online subscription versions.

About the Examination:

  • Accredited Foundation training is strongly recommended but not a prerequisite.
  • The exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.

Credits:

  • Upon successful passing of the ITIL v3 Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.
  • Project Management Institute – Professional Development Units (PDUs) = 18

Course Contents:

Learning sessions at the “conference” include:

  • Service Management as a Practice, Service Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and Technology and Architecture.
  • Exam Preparation Guide

Modules:

  1. ITIL v3 Foundation PREMIUM Course
  2. Service Management as a Practice
  3. Service Lifecycle
  4. Service Strategy
  5. Service Design
  6. Service Transition
  7. Service Operation
  8. Continual Service Improvement
  9. Technology and Architecture
  10. Exam Preparation Guide

Ordering Options:

Description
Code
v3 Foundation PREMIUM Course – E-Learning ITL9321E
v3 Foundation PREMIUM Course + Online Exam – E-Learning ITL9321EXO
ITIL v3 Foundation Exam – Online ITL9320XO

 

 

 

 

 

Certificate:

ITIL® Foundation

Duration:

18 hours

Course Delivery:

Self-Paced E-Learning

Languages:

English ITL9321E

Credits:

2 Credits to ITIL Expert

PMI PDUs:

18