G2SF Service Catalog: Education and Training

G2SF enhances the benefits of all solutions through the appropriate use of formal and informal education and training covering a wide variety of IT topics and disciplines related to IT business management, specific technologies, and the application of industry recognized best practices for the effective management and delivery of IT services. Sample services includes ITIL Foundation Certification Training (classroom);  ITSM Executive Awareness; ITSM Simulation (classroom); ISO/IEC 20000; Cobit.

Service Offering

Service Offering Summary

Sample Key Deliverables

Education and Training
ITSM Simulation (classroom)4 hour facilitator lead session that demonstrates the benefits of adopting IT service management best practices by simulating the real world challenges associated with managing the IT infrastructure
G2SF ITIL® Simulation
Experiential learning of ITSM challenges and best practices relevant to the participant organizations
ITIL V3 Foundation Certification (classroom)3 day instructor led ITIL V3 certification training and exam
ITIL® v3 Foundation Course
-Student Guide
-Classroom instruction
-Certification Exam
ITIL V3 Awareness Training (classroom)½ - 1 day presenter led awareness training that provides an overview of ITIL, ITSM and the benefits of implementing ITSM processes and standards
ITIL® v3 Awareness Course
-Student guide
-Classroom instruction
COBIT Awareness (classroom)2-hour introductory training course that addresses the importance of IT governance and the need for an IT control framework. The course introduces and explains COBIT at a high level as a best practice framework for IT governance. Users learn how COBIT provides good practices across a domain and process framework that presents activities in a manageable and logical structure. In addition, the course provides information on how COBIT is related to other frameworks, such as ITIL, ISO/IEC 17799, and COSO
-Student guide
-Classroom instruction
COBIT Awareness (classroom)2-hour introductory training course that addresses the importance of IT governance and the need for an IT control framework. The course introduces and explains COBIT at a high level as a best practice framework for IT governance. Users learn how COBIT provides good practices across a domain and process framework that presents activities in a manageable and logical structure. In addition, the course provides information on how COBIT is related to other frameworks, such as ITIL, ISO/IEC 17799, and COSO
COBIT Awareness e-Learning Course v4.1
-Student guide
-Classroom instruction
COBIT Foundations (classroom)2 day course addresses the benefits of a sound IT governance framework and explains how to realize effective IT governance using the COBIT best practices framework. It explains the COBIT framework using practical examples and a case-study-driven approach. It also addresses all other components of the COBIT toolkit, such as the assurance guide and management guidelines. The course helps professionals understand how to use COBIT in a logical and understandable way and validates this knowledge using an interactive approach. The course includes an exam preparation module, preparing participants to take on the COBIT Foundation exam
COBIT Foundation e-Learning Course v4.1
-Student Guide
-Classroom instruction
-Certification Exam
Six Sigma Green Belt Training (classroom)3-5 Day instructor led class that provides students with the tools, techniques, and information necessary to successfully pass the Six Sigma Green Belt exam and leverage Six Sigma methodologies for problem resolution and continuous improvements
Six Sigma Green Belt Training and Certification
-Student guide
-Classroom instruction
-Certification Exam
ISO/IEC 20000 Training (classroom)3-day interactive workshop covers the ISO/IEC 20000 standards (part 1 and 2) and provides guidance to consultants in understanding, interpreting and using the international standard for IT Service Management. Exam included
ISO/IEC 20000 for Consultants + Certification Examination
Achieving ISO/IEC 20000 Certification
-Student Guide
-Classroom instruction
-Certification Exam
ISO/IEC 20000 ConsultantThis interactive workshop leading to the ISO/IEC 20000 Consultants Examination is designed to provide a basic level of knowledge in the BS 15000 IT Service Management (ITSM) standard and its application. It is aimed at practicing IT Consultants who wish to assist organizations to prepare for certification under the itSMF’s BS 15000 Certification Scheme.
ISO/IEC 20000 Consultant
Required reference material for the class will be made available by the training organizer for students during the classroom training
Achieving ISO/IEC 20000 CertificationAchieving ISO/IEC 20000 certification is an intensive case-study-oriented 2 day workshop. The workshop is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to have a better understanding of what the implementation encompasses.
Achieving ISO/IEC 20000 Certification
-Student Guide
-Classroom instruction
-Certification Exam
ISO/IEC 20000 Service Quality Management FoundationISO/IEC 20000 is the world’s first Service Management process standard which is internationally recognized through the ISO certification scheme. The standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements.
ISO/IEC 20000 Service Quality Management Foundation
-Student Guide
-Classroom instruction
ITIL® v3 Foundations eLearningThis self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3. This PREMIUM course comes with exclusive features, such as the scenario-based training approach, a Quick Reference Card, and a First Aid Kit.
ITIL® v3 Foundations eLearning
-Student Guide
-Classroom instruction
-Quick Reference Card