Tom Donovan – Session 208: The DISA Enterprise Service Management Framework

Title Session 208: The DISA Enterprise Service Management Framework
Location Gaylord Hotel, Dallas Texas
Start Time 10/29/2012 11:30
End Time 10/29/2012 15:30
Description Key Speaker:Tom Donovan
Service Management Director and Executive Consultant
G2SF
As the strategist for the DISA Information Technology Service Management office, Tom Donovan was responsible for redesigning DISA’s overall structure for the implementation of ITIL processes, with an eye towards certifying ISO/IEC 20000. Prior to joining DISA as a consultant, Tom spent more than twenty-five years working in financial and government outsourcing industries, with extensive experience managing productions services and network operations centers, and implementing process reforms for service desks.