Greg Smith to Address itSMF National Capital Area LIG Meeting

Title itSMF National Capital Area LIG Meeting
Location Offices of L-3 Stratis, 11955 Freedom Drive Reston VA
Start Time 10/3/2012 15:00
End Time 10/3/2012 18:00
Description Greg Smith to present the following: For the FAINT of HEART–Deploying an Enterprise IT Service Management Implementation Strategy
As with most large, complex, organization-wide initiatives, implementing an enterprise level IT Service Management solution is not for the faint of heart. Even the best laid plans can go awry without consideration of a number of critical success factors. Unfortunately, whether implementing a single process across an enterprise, or an entire ITSM framework, what makes good sense may not be applied to an implementation effort, thereby putting the initiative at risk. In this session we will discuss the following questions:

– Who, how, and when do you determine if an initiative has been successful?
– Who should be involved in the planning process?
– What needs to be done before executing the plan?
– Who should be made aware of the initiative?
– What should they be told and how often?
– Should everyone receive advanced training? What type of training?
– Who should be responsible for the initiative? – What are their primary responsibilities?